Privacy policy.

Effective Date: April 2025

Close to the Heart LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your information when you interact with our services, including our website at www.closetotheheart.co.

1. Information We Collect

We may collect the following information from you:

  • Name

  • Phone number

  • Email address

  • Mailing address

  • Payment information

  • Child’s name and age

  • Relevant medical information related to babywearing safety

  • Photographs (with your consent)

We collect this information through our website forms, class/event sign-up sheets, text messages, phone calls, and in-person interactions.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Scheduling and sending appointment reminders

  • Communicating by phone, text, or email

  • Sending marketing promotions and event announcements

  • Managing our lending library

  • Processing payments

We will never sell your personal information to third parties.

3. Third-Party Services

We may share your information with trusted service providers solely to operate our business, including:

  • Square and Stripe for payment processing

  • Calendly for appointment scheduling

  • Klaviyo for email/SMS communications

These providers have their own privacy policies, and we encourage you to review them.

4. Data Storage and Security

We store your data in password-protected spreadsheets and, in the future, encrypted cloud services. We retain your data until you request its deletion. We take reasonable measures to protect your information from unauthorized access, use, or disclosure.

5. Your Rights

You have the right to:

  • Request deletion of your personal information at any time by emailing us at closetotheheartbabywear@gmail.com (and, in the future, via our website form)

  • Unsubscribe from marketing communications while still receiving essential appointment reminders

6. Photographs

Any photographs taken during consultations or events will only be used with your explicit consent and may be used for educational or promotional purposes.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

8. Contact Us

If you have questions or concerns about this Privacy Policy or our practices, please contact us at:
Close to the Heart LLC
Email: closetotheheartbabywear@gmail.com
Website: www.closetotheheart.co